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B2B Customer Experience “Chick-Fil-A” Style

Mark HolmesMarch 27, 2018Customer Care, Customer Service, Selling value

Brian Frey, guest contributor. Note: This article was produced from my podcast interview on The B2B Revenue Executive Experience, March 27, 2018.  Any B2C company knows that customer experiences are a number one priority. What can B2B sales organizations learn from B2C customer experiences? More … Read More

7 Customer Care Secrets of Dunkin’ Donuts & Chick-fil-A

Mark HolmesMay 30, 2017Customer Care, Customer Service

“When it comes to creating great customer experiences, virtually any business, start-up or nonprofit will profit from the best-insights of Dunkin’ Donuts and Chick-fil-A.” As two of the kingpins in the quick-serve restaurant business, they both have exceptional brand recognition and exceptional financial performance. It didn’t … Read More

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